Complaints Procedure

Our Commitment
At Green's Plastering, we aim to provide high-quality plastering services and excellent customer service. We value feedback from our customers and take all complaints seriously.If you are dissatisfied with any aspect of our service, workmanship, or communication, we encourage you to contact us so we can work towards a fair and satisfactory resolution.
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How to Make a Complaint
‍If you wish to make a complaint, please contact us using the details provided below.When submitting your complaint, please include:- Your full name and contact details.
- Your property address, where relevant.
- Details of the service or work involved.
- A clear description of your concerns.
- The date the work was carried out, if applicable.
- Any relevant photographs, documents, or supporting information.
- The outcome you would like us to consider.
Providing this information will help us investigate your complaint efficiently.

Our Complaints Process
1. Acknowledgement
We will acknowledge your complaint as soon as reasonably possible and confirm whether any further information is required.

2. Investigation
We will review the details of your complaint, consider any supporting evidence, and discuss the matter with the relevant people where necessary.
If your complaint concerns the quality of our workmanship, we may need to arrange a site visit to assess the issue.

3. Response
‍Following our investigation, we will explain our findings and advise you of any proposed actions or solutions.Where possible, we aim to resolve complaints promptly and fairly.

4. Resolution
‍Depending on the nature of the complaint and the findings of our investigation, possible resolutions may include:
- Providing further information or clarification.
- Correcting an identified issue where appropriate.
- Agreeing on reasonable remedial work.
- Offering another suitable resolution where justified.

Any proposed resolution will depend on the circumstances of the complaint and our applicable contractual and legal obligations.
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Timescales
‍We aim to acknowledge complaints promptly and provide a substantive response within 10 working days where reasonably possible.
If the investigation requires additional time, we will let you know and provide an estimated timescale for our response.
If You Are Not SatisfiedIf you are unhappy with the outcome of your complaint, please contact us again and explain which aspects of our response you disagree with.
We will review your concerns and consider whether any further investigation or action is appropriate.
If the matter remains unresolved, you may wish to seek independent advice regarding your rights and any further options available to you.

Customer Responsibilitie
‍We ask all customers to provide accurate information, explain their concerns clearly, and allow us a reasonable opportunity to investigate and respond.We are committed to treating customers fairly, respectfully, and professionally throughout the complaints process.
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Confidentiality and Data Protection
‍We will handle complaints and any personal information provided in accordance with applicable data protection requirements and our Privacy Notice.
Information will only be shared where reasonably necessary to investigate and resolve the complaint or where required by law.

Contact Us
‍If you wish to raise a complaint or have any questions about our complaints procedure, please contact us.