1. Introduction
Welcome to our website. We respect your privacy and are committed to protecting your personal information. This Privacy Notice explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or request our plastering services.Please read this notice carefully to understand how we handle your personal information.
2. Information We Collect
We may collect the following types of personal information when you use our website or contact us:
Personal Details: Your name, email address, telephone number, and postal address.
Project Information: Details about your plastering requirements, property, and requested services.Communication Data: Information you provide when contacting us by email, telephone, or through our website contact form.
Technical Data: Your IP address, browser type, device information, and website usage data, where applicable.We only collect personal information that is reasonably necessary for our business activities.
We only collect personal information that is reasonably necessary for our business activities.
3. How We Use Your Information
We may use your personal information to:
-Respond to your enquiries and requests.
-Provide quotations for plastering services.
-Arrange site visits, appointments, and project work.
-Deliver and manage our services.Communicate with you about your project.
-Improve our website and customer experience.
-Maintain business records and comply with legal obligations.
-Protect our website and prevent fraudulent or unauthorised activity.
-We will only use your personal information where we have a valid legal basis to do so.
We will only use your personal information where we have a valid legal basis to do so.
4. Legal Basis for Processing
Under applicable UK data protection law, we may process your personal information on the following legal bases:
Consent: Where you have given permission for a specific purpose.
Contract: Where processing is necessary to provide a service or take steps at your request before entering into a contract.
Legal Obligation: Where we need to comply with applicable laws.
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these interests do not override your rights and freedoms.
5. Sharing Your Information
We do not sell your personal information to third parties.
We may share your information with trusted service providers where necessary to operate our business, manage our website, communicate with customers, or deliver our services.
We may also disclose personal information where required by law or where necessary to establish, exercise, or defend legal claims.
Any sharing of personal information will be limited to what is reasonably necessary for the relevant purpose.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance your browsing experience.
Some cookies are essential for the website to function properly. Other cookies, such as analytics or advertising cookies, may require your consent under applicable law.
You can manage your cookie preferences through our cookie banner, where available, or through your browser settings.
For further information, please refer to our Cookie Policy, if provided.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.We recommend reviewing the privacy notices of any third-party websites you visit.
11. Children's Privacy
Our website and services are intended for individuals seeking professional plastering services. We do not knowingly collect personal information from children unless permitted by applicable law and with appropriate safeguards.
12. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our business practices, website functionality, or legal requirements.Any updates will be published on this page, together with the revised date where appropriate.
13. Contact Us
If you have any questions about this Privacy Notice or how we handle your personal information, please contact us
COMPLAINTS POLICY
We aim to provide a professional service and take customer concerns seriously. If you have a concern about our work or service, please contact us so we can review the matter.Read our full Complaints Procedure for information about how to raise a complaint and how it will be handled.
BUSINESS COMPLAINTS PROCEDURE
We aim to provide a professional service and resolve any concerns fairly and promptly. If you are unhappy with any aspect of our work or service, please contact Greens Plastering and explain your concern.
We will review the details of your complaint, discuss the matter with you and work towards an appropriate resolution. If further investigation is needed, we will explain the next steps and keep you informed.
For full details on how to raise a complaint and how it will be handled, please read our Complaints Procedure or contact our team directly.
